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Delivery Information

Delivery Information

Shipping at The Outpost is offered in the clearest and fastest way possible whilst still remaining cost effective. We only offer flat rate shipping, this means that no matter how many items you order your shipping cost will never increase!

 

We aim to ship orders with all items in stock same day, when placed before the order cut off (UK 4pm / International 12pm).

Items which are not in stock typically take 4-14 days to arrive with us. Although this is a fairly broad time frame we do expect that majority of items to already be on order and arrive within 2 working days. Certain ranges can take a little longer due to importation, if you want to double check please drop us a message here and we'll be happy to check with our suppliers.

Orders will only ship once all items are in stock.

For more information on our stock system please our FAQ's (http://the-outpost.co.uk/faqs)

Shipping times vary from location to location as do costs. Please see below.

 

UK Shipping

For all our UK shipping we use Royal Mail 24. This is usually a tracked service and has a near flawless record of delivering next day to the UK.* We also ship same day for in stock orders placed before 4pm.

For this service we charge a flat rate of £3.50 for orders under £80. Orders of £80 or more are eligible for FREE shipping which should be automatically offered during checkout.

*Delivery times apply to mainland UK addresses only.

 

 

European Shipping

All of our European shipping is flat rate and covers orders up to 30kg in weight. Here are some examples of just how much that is;
- 13 Burning of Prospero
- 8 copies of Star Wars Armada core game
- Nearly 7 copies of Suicide Squad
- 545 paints...

...In short, a lot of stuff!

This rate, as with our UK shipping is a flat rate and will not increase as your build your order. No hidden charges, just upfront and clear pricing.

Orders with all items in stock will usually ship same day when orders are placed before 12pm GMT.

Once shipped, these orders will typically arrive in under 3 working days via a local courier.

 

European shipping has been sorted into 7 zones. Please see below for your zone and shipping charges.

Zone 1 (£16) - France, Monaco

Zone 2 (£24) - Austria, Czech Republic, Hungary, Poland, Slovakia, Slovenia, Switzerland, Norway, San Marino

Zone 3 (£28) - Latvia, Lithuania, Portugal, Spain, Sweden, Estonia

Zone 4 (£12) - Belgium, Germany, Ireland, Luxembourg, Netherlands

Zone 5 (£20) - Denmark, Italy

Zone 6 (£36) - Bulgaria, Greece, Croatia, Romania, Turkey

Zone 7 (£54) - Andorra, Gibraltar, Malta, Vatican City

Please note, that small or light orders (under 2kg) may be eligible for a refund. If you are unsure, please contact us here for a shipping refund estimate.

 

Rest of World Shipping

Currently our Rest of World Shipping is set at a flat rate of £20. Please note that any bulky or heavy items (2kg or over when packed for shipping) will results in additional charges or the order being cancelled. Please think carefully before placing an order, you can drop us a list here and we will be happy to give you a shipping estimate. Here are some examples of heavier items that are likely to cause issues:

2-player starter sets: almost always over 2kg, these can not be shipped outside of Europe currently.

Board Games: as with the 2 player sets, these are usually in the region of 3kg.

Book: once again these are exceptionally heavy (a Warhammer 40,000 rulebook is over 6kg!)

 

 

We hope that helps and if you have any questions please don't hesitate to get in contact.

 

 

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Greetings!

Please note we are aware of some issues with our payment gateways failing to complete transactions. These errors are intermittent and something currently being fixed by our web team. There is no risk to you as a customer but if you are at all unsure please feel free to contat us.

Should you receive an error message or not be able to complete checkout please contact us via email, our contact form, Facebook or phone (01142752172) and we will be happy to complete your order.

Apologies for any inconvenience we are working to have this issue resolved as soon as possible.

The Outpost

 

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