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Refunds & Exchanges

Refunds and Returns

We adhere to the distance selling regulations and will accept returns in their original condition under the following conditions:

1. Items must be in their original packaging and unopened.
2. Items returned are at the buyers expense.
3. We reserve the right to refund your order with any associated P+P charges deducted from the refund total.

 

For items that have arrived damaged or 'unfit for purpose' please follow these steps:

1. Take a picture of the item(s) and all associated packaging. Without these we can not place a claim with the courier.
2. Contact us with the pictures and details of the damaged products.
3. We will assist you returning the product to us or the appropriate office.
4. Once all of the above have been completed we will happily send a replacement out as soon as possible whilst the claim is processed.

 

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